Effective Client Communication Workshop

Effective Client Communication Workshop – 2CPD

Did you know that over 60% of all phones are protected by voicemail or a gatekeeper? Did you know that over 60% of emails are deleted unopened?

Today there is so much information available and so much of that information is not getting to the right audience. Each time you communicate, whether oral or written, this communication defines how your audience views YOUR company, product and/or client.

The Effective Client Communication workshop is designed for senior executives, directors, senior team members or any other staff members who communicate with clients on a regular basis. This highly interactive workshop focuses on proven techniques to lift your impact whether communicating by telephone, email and voicemail and is an absolute must for anyone looking to further strengthen their client relations and converse externally in a more successful manner.

By the end of the workshop, attendees will be able to: prepare and deliver a structured, compelling telephone call; leave a focused, concise voicemail message; and structure and write an effective email which gets opened.

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