SAFAA Complaints Summary

Stockbrokers And Financial Advisers Association Complaints Summary

The following provide statistics of the nature of complaints against members of the Stockbrokers And Financial Advisers Association and actions taken against those members. The statistics are records on the basis of a Membership Year to June 30.

Nature of Complaint

The table below records the nature of complaints bought against members of the Stockbrokers And Financial Advisers Association. The nature of complaints have been categorised into 10 categories, with the number of complaints recorded in each particular category in the relevant membership years. 

      2016 / 17 
Breach of SAFAA Code of Ethical Conduct   
 0
Breach of SAFAA Constitution or Rules       0
Failure to comply with educational standards, including continuing
professional development requirements
     0
Unethical behaviour with respect to dealing with a member of the public       0
Failure to observe reasonable standard of competence and diligence       0
Unsatisfactory professional conduct       0
Bankruptcy       0
Conduct in connection with a criminal offence       0
Conduct in connection with a taxation offence       0
Other complaints       0

Actions taken 

The table below records the action taken by the Stockbrokers And Financial Advisers Association against those members that have had a complaint bought against them. The action is recorded only once the SAFAA Compliance Manager has fully investigated the complaint and determined the most appropriate course of action. 

      2016 / 17 
Cancellation of membership     
Suspension of Specialist Designation or Membership for a defined period     
Reprimand     
Counselling or correction order     
Fine     
No action required      0
Other     
Investigation ongoing